DELIVERY TERMS
Your orders will be delivered to cargo within 3 business days (Monday-Friday) after bank confirmation. Depending on the distance of the delivery address to the elonakozmetik.com shipping warehouse, the cargo company will deliver your order to you within 1-3 business days.
If there is a problem caused by us, you will be notified based on your membership information. That's why membership is complete and accurate information is important. Delivery is not done on weekends and feast days.
All of the products you choose will be delivered to the delivery address by our contracted cargo companies or, in cases where you cannot be reached, at the cargo company's branch.
You will be notified of the products you have purchased via a confirmation e-mail. If any of the products you have selected are not in stock, an e-mail will be sent to you and you will be notified of the first date the product will be in stock.
www.elonakozmetik.com is an on-line shopping site. It allows multiple users to shop at the same time. In rare cases, it may be possible for more than one person to purchase the last product out of stock at the same time.
In this case, the product is primarily sent to the customer who has paid the fee online by credit card. If the product you paid for online is out of stock, there is a waiting period of at least 4 (four) and at most 15 (fifteen) business days. If the product cannot be supplied within this period, the payment made by the consumer will be refunded to him.
RETURN
The return period for a resellable product that you want to return for any reason is 14 days from the date you received it. The product you want to return must have undamaged packaging, be unused, not be damaged as a result of misuse, and its resellability must be intact.
If the relevant periods are exceeded, refunds cannot be made.
If you have made the payment for the product subject to return by money order or cash on delivery by filling out the return form on the back of your invoice, together with both invoices, original box and packaging, and all accessories sent, please; by writing and signing your personal or a relative's account information (account owner's name, bank account number, bank name, branch name or code) and IBAN information (in accordance with the Tax Procedure Law No. 385, the return form must be filled and signed for your refund to be processed).
The cost of the returned product(s) is charged from the moment the products reach our warehouse; By checking the product's compliance with the return conditions; For orders purchased by credit card, the shipping fee will be deducted and the remaining amount will be refunded to your credit card. However, if your purchase is made in installments, your bank reflects the refund in installments on your statement. For the returns of the products purchased with the cash on delivery option after they are received and paid; The normal return procedures written above are valid, and in cases where the product has no defects, it will be returned to you by deducting the Cash on Delivery Service Fee and shipping fee and deducting it from the total purchase price. After the returned product(s) arrive at our warehouse and are checked for compliance with the return conditions, the product price will be refunded.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
1. Underwear bottoms, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are prepared in line with the BUYER's request or clearly personal needs and cannot be sent back, goods that are in danger of rapid deterioration or that may expire,
2. Products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after being delivered to the BUYER, products that are mixed with other products after delivery and cannot be separated due to their nature, products related to periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement. goods,
3. Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables,
4. If the packaging has been opened by the BUYER, its return is not possible in accordance with the Regulation. In addition, it is not possible to exercise the right of withdrawal regarding services that started to be performed with the approval of the consumer before the right of withdrawal expires, in accordance with the Regulation.
Cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges)